TERMS,
CONDITIONS,
& Privacy Policy.
Your guide to rights, responsibilities, and data protection.
• Cancellations
We strive to ensure all tours run as planned. However, we cannot be held responsible for cancellations due to earthquakes, severe weather, or other unforeseen circumstances beyond our control.
• Liability & Responsibility
While we take every precaution to minimize risks, some level of risk is inherent in any activity. Japan Navigators is not liable for any injury, loss, damage, or inconvenience experienced by participants during our services, nor for any damage to personal property.
• Privacy
Japan Navigators will never share or sell your personal information to third parties. We may use the data you provide for marketing and research purposes in accordance with our privacy policy.
• Paid Tours
Once your booking is successfully completed, a confirmation email will be sent automatically to you. If you do not receive this email, please check your spam or junk folder first. If it’s not there, contact us at info@japan-navigators.com, as your booking may not have been processed successfully.
Children under 15 years old can join our tours for free. A valid photo ID must be presented before the tour starts. If you cannot provide proof of age, you may be required to pay the standard tour price.
The tour price includes only the guide fee. Additional expenses such as transportation, food, beverages, and other personal costs are not included.
• Booking Amendments
To reschedule your tour, email us at info@japan-navigators.com with your booking name, tour name, and the new preferred date. Requests to amend your booking must be made at least 72 hours before the tour's departure time. We are unable to process amendments within 72 hours prior to the tour.
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• Cancellations
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- Cancellations Due to Our Fault
We strive to ensure all tours run as planned. If a tour is canceled due to our fault, we will refund the full price.
- Cancellations by Your Request
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More than 72 hours before the tour: Contact us at info@japan-navigators.com with your booking name and tour details. We will cancel your booking and refund the full amount.
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24-72 hours before the tour: Cancellations made during this period will receive a 50% refund.
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Within 24 hours or no-show: Cancellations within 24 hours of the tour or failure to attend will not qualify for a refund.
- Cancellations Due to Natural Disasters or Transportation Issues
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Natural Disasters: In cases of events such as earthquakes, tsunamis, typhoons, or extreme weather, we will notify you as soon as possible via email and issue a full refund.
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Transportation Interruptions: If tours are canceled due to train suspensions, flight cancellations, or other transportation issues, you will receive a full refund.
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If you are unable to arrive at the meeting point on time due to transportation interruptions, please notify us immediately via email at info@japan-navigators.com and provide proof (e.g., photos or screenshots). We will issue a full refund.
• Late Policy
Punctuality is important to ensure a smooth experience for all guests. If you arrive more than 10 minutes late, you will be considered a “no-show,” and your booking will be canceled without a refund. Your tour guide is booked for a specific time, and delays disrupt the experience for others who arrive on time.
Effective Date: Tue 24 Dec.
At Japan Navigators, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website https://japan-navigators.com ("Site"). Please read this Privacy Policy carefully.
1. Information We Collect
We collect the following personal information to provide our services effectively:
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Personal Data: Name, email address, phone number, and booking preferences.
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Non-Personal Data: Information collected through cookies and tracking technologies such as Google Analytics, including your browsing behavior and device information.
2. How We Use Your Information
We use the information collected for the following purposes:
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Booking Confirmations: To manage and confirm your bookings.
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Customer Support: To respond to your inquiries and provide assistance.
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Market Analysis: To understand website performance and improve our services.
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Email Marketing: To send newsletters, promotions, and updates about our services (with your consent where required).
We do not share your personal data with third parties.
3. Cookies and Tracking Technologies
Our website uses cookies and tracking technologies, including Google Analytics and social media trackers, to enhance your experience. These tools collect non-personal information such as browsing behavior and website interactions.
You can manage your cookie preferences through your browser settings or any cookie management tools provided on our website.
4. Third-Party Links
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these external websites. We recommend reviewing the privacy policies of any third-party sites you visit.
5. User Rights
You have the following rights regarding your personal data:
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Access, Correction, and Deletion: You can request access to your personal data, correction of inaccurate information, or deletion of your data.
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Unsubscribe from Marketing: You can opt out of marketing communications through the unsubscribe link in our emails or by contacting us directly.
To exercise these rights, please contact us at info@japan-navigators.com. Our Wix automation system will ensure prompt action.
6. Data Retention and Deletion
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy. Once your data is no longer required, we securely delete or anonymize it in compliance with applicable laws and regulations.
7. Data Security
We implement robust security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, and regular monitoring of our systems.
8. Cross-Border Data Transfers
As our website uses Google Analytics and other global services, your data may be processed in jurisdictions outside of Japan. We ensure that any data transfer complies with the Act on the Protection of Personal Information (APPI) and that adequate safeguards are in place.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised effective date. We encourage you to review this Privacy Policy regularly.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
Japan Navigators
Shibuya-ku, Ebisu-nishi, 1-33-18
Email: info@japan-navigators.com